Bad Service - C***: Unhappy client with more than a decade

I have been with Miway for more than 12 years. Each time I visit this platform, I have always made it my mission to provide positive feedback when I receive excellent service. However, this time around, I am found wanting.

I was involved in an accident (third-party liability) around February 2025, where a vehicle reversed into my vehicle. Serious damages were inquired. Upon claiming, I was informed that Miway doesn't have an accredited service provider in Potchefstroom to perform an assessment. I was then told to take pictures of the entire vehicle, including the tread of my tires. The report arrived, and I was not happy with their estimate; however, I conceded, despite my dissatisfaction. I then opted for a disclaimer instead. Access (R 5000) was deducted, and the balance thereof was paid into my account around 11 March 2025.

I was then told that they would need the information of the other driver to start the process of claiming third-party liability. I immediately provided them with everything, including the communication (emails) from the other insurance alerting me that they are waiting for Miway to submit their claim. It has been more than four months now, and I am still waiting for Miway to reimburse me regarding this claim (C***).

Last month, I contacted the driver who bumped into my car to demand access, as neither my insurance nor his insurance has yielded any positive results due to their silence. The driver escalated my demand to his insurance company, and his insurer (Broker) responded by stating that I do not have the right to contact their client. Miway was emailed, and Kgomotso Maraba was included in that email. This is the individual assigned to retrieve my access. Kgomotso's silence was deafening, and no response was given to that email. The instructions from Adele Boshoff at CIB made me feel like just a number to Miway's coffers.

Yesterday, after realising that Miway has become complacent in this regard, I gave them an ultimatum, thinking that Victoria Baloying or Kgomotso Maraba would contact me; they did not even bother, despite an unequivocal statement that I would take my business elsewhere should I not receive any response from them.

I have been reduced to just a mere number by Miway, despite having paid diligently for the past 12 years or so.

This company feels distant from its clients. They seem more interested in money than they claim to be with their clients. If this matter is not sorted out by noon (12:00 pm) today, I will take my business elsewhere, rest assured.