Bad service by MiWay insurance company

I would like to share my experience with MiWay insurance Company. The service rendered to me is very disappointing. I have been with so many componies with regard to my car insurance I never had any difficulties when it's comes to service. I reported the incident to them last month fortunately by that time my car was still drivable but now due to the major damage it is now causing or affecting other sensors in the car eg. Airbag etc. To cut long story short my car is no longer drivable but there are refusing to give me a courtesy car of which I'm paying for at first they said I must wait for panel beater to order and deliver all parts and all that is now confirmed to be delivered by panel beater but when I'm asking for courtesy car I'm now told that they don't arrange courtesy cars from Wensday something that is not I the policy that I have signed with them. I'm so frustrated I'm now using Uber transport to and from work. I was refused to speak to the management until I have send several emails with no response. I'm very frustrated as this transport challenge is adversely affecting me financial. I have children that I use to pick and drop to school and sometimes I worked night-shift but I'm finding myself suffering because of mi way. I'm so disappointed in this service. I'm looking for another company with better service. The lady by the name of Zama made it possible that I do not have an access to management.