Bad service because of claim advisors.

It’s been 2months since my claim was authorised but still can’t reach the claim advisor through emails n calls. He’s been ignoring my emails when I call I’ve been told he will get back to me. With my past good experience,am a very disappointed loyal client. I’ve also made a dispute on the closed claim n was promised someone will call me,a year later still no call. Aaaai very disappointing Miway.