GB
Gerrit B

1 reviews | Active since Jul 2020

28 Jul 2020, 16:40

Bad Service

On 29.6.20 I registered a vehicle claim for minor damaged to my vehicle with MiWay insurance with no communication or feedback for over month. I contacted the assessor Mr. Ruan van Zyl soon after receiving his report and told him my problem. He was extremely helpful and professional helping me. With the assistance of Mr. van Zyl and Sanet Jacobs who assisted him I must comment them for a very professional service. The claim was authorized with no excess and my vehicle went in for repairs today. Thank you both of you for your assistance and I must say you are important assets to MiWay. The rating is poor and that is because of the bad customer service I received from MiWay, before I eventually got excellent service from Mr van Zyl and Sanet Jacobs

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 Jul 2020, 17:39
Official
We're so sorry to hear that we have disappointed you and we can assure you that this is not the level of service we aim to deliver! We truly appreciate the positive review for Ruan and Sanet, and we will be sure to pass on your message.

Best regards,
The MiWay Team