Bad Service Bad Service indeed!

Tisk, Tisk Miway another day gone by yet still no phone call... Wait a minute this is the second time I have lodged a complaint on Hello Peter for the very same issue!!! When it comes to you taking my premiums and me having to pay excess amounts this has to be done immediately but when you owe me that seems to take forever. Yes MiWay you owe me money in the form of MiRewards that I am fully aware of fell away in 2016 but we where customers before then so the rule still applies! I have spoken to consultant after consultant requesting feedback from Senior consultants and guess what still no luck, it seems that you guys cannot give me a straight answer on the matter just vague poor excuses as to why it has not been paid yet or no one can seem to see anything on the system.... The level of service on this matter has been absolutely atrocious and now I find myself asking should I still stay with you as my insurer or perhaps move on? This is not what qualifies as customer service and if there was a negative 5 on this website I would sure as hell give you one! This is only one of many issues I have with you as my insurer!!! What a mess this has become....