KK
Kgadi K
1 reviews | Active since Oct 2019
04 Jan 2023, 12:11
Bad service/ Attitude
On the 3rd January around 15h00, I was informed by Ayanda Kubheka that my claim was approved. Problem is she told me my car is going to sent to Randburg for repairs. I asked her why in Randburg when I reside in Roodepoort. She told me maybe that's the nearest service provider, of which I disputed her assumption. She said she'll call me back, it's 12h10 now and no call back. I don't know now if my car was sent to Randburg. I hope when it's fixed Miway will drop it off my house in Roodepoort.
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Replies (3)
MiWay Insurance's replyOfficial
04 Jan 2023, 14:15We don’t like hearing about your frustrating experience; please accept our sincere apologies! We’ve passed on your message to the relevant team, and they’ll be in touch with you soon to sort things out. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply04 Jan 2023, 14:15
Official
We don’t like hearing about your frustrating experience; please accept our sincere apologies! We’ve passed on your message to the relevant team, and they’ll be in touch with you soon to sort things out. Best regards,
The MiWay Team
The MiWay Team
KK
Kgadi K's updateReviewer Update
05 Jan 2023, 16:45To say I'm fed up will be an understatement, today, 5th January I missed a call from Miway and then I returned the call, spoke to Nombali, who informed me that at 07:00 my car was moved to Fleet Solutions Panelbeaters in Roberville.
This followed the email that was sent by Ayanda that the appointed repairers are as mentioned above.
Around 1PM (5/1/23) received a SMS from Nu Wagon saying I must get hold of them with details of my claim no and insurance so that they can quote the repairs and sent to my insurance company. I then decided to drive there with my time and petrol. Then I found my car still at Nu Wagon.
The process of repairing my car is deliberately being delayed by Miway. I'm using a rented car, which must be returned within 20 days. When that time comes, I hope it will be within, otherwise Miway will have to extend. This is the worst service I have ever received from this company. It sucks to say the least.
This followed the email that was sent by Ayanda that the appointed repairers are as mentioned above.
Around 1PM (5/1/23) received a SMS from Nu Wagon saying I must get hold of them with details of my claim no and insurance so that they can quote the repairs and sent to my insurance company. I then decided to drive there with my time and petrol. Then I found my car still at Nu Wagon.
The process of repairing my car is deliberately being delayed by Miway. I'm using a rented car, which must be returned within 20 days. When that time comes, I hope it will be within, otherwise Miway will have to extend. This is the worst service I have ever received from this company. It sucks to say the least.
KK
Kgadi K's update05 Jan 2023, 16:45
Reviewer Update
To say I'm fed up will be an understatement, today, 5th January I missed a call from Miway and then I returned the call, spoke to Nombali, who informed me that at 07:00 my car was moved to Fleet Solutions Panelbeaters in Roberville.
This followed the email that was sent by Ayanda that the appointed repairers are as mentioned above.
Around 1PM (5/1/23) received a SMS from Nu Wagon saying I must get hold of them with details of my claim no and insurance so that they can quote the repairs and sent to my insurance company. I then decided to drive there with my time and petrol. Then I found my car still at Nu Wagon.
The process of repairing my car is deliberately being delayed by Miway. I'm using a rented car, which must be returned within 20 days. When that time comes, I hope it will be within, otherwise Miway will have to extend. This is the worst service I have ever received from this company. It sucks to say the least.
This followed the email that was sent by Ayanda that the appointed repairers are as mentioned above.
Around 1PM (5/1/23) received a SMS from Nu Wagon saying I must get hold of them with details of my claim no and insurance so that they can quote the repairs and sent to my insurance company. I then decided to drive there with my time and petrol. Then I found my car still at Nu Wagon.
The process of repairing my car is deliberately being delayed by Miway. I'm using a rented car, which must be returned within 20 days. When that time comes, I hope it will be within, otherwise Miway will have to extend. This is the worst service I have ever received from this company. It sucks to say the least.
MiWay Insurance's replyOfficial
05 Jan 2023, 16:54We’re not happy to hear of the hassles you’ve experienced, but so grateful you took time to let us know! Your message has been sent to the right team and someone will be in touch soon to turn this around for you. Best regards, The MiWay Team
MiWay Insurance's reply05 Jan 2023, 16:54
Official
We’re not happy to hear of the hassles you’ve experienced, but so grateful you took time to let us know! Your message has been sent to the right team and someone will be in touch soon to turn this around for you. Best regards, The MiWay Team