Bad service and utter unprofessionalism

<p>I put in a claim with miway on 16 May 2016, regarding the hit and run accident my vehicle was involved in on 14 May 2016.</p> <p>However, I only received an email on the 19/05/2016 informing me that my claim has been registered when I was under the impression that it was registered on Tuesday already. It tells me that miway only registered my claim yesterday!?!</p> <p>Furthermore in that email i was informed that arrangements with regards to the assessment process will be communicated to me within the next 2 - 3 working days. When I was informed of that on Tuesday already by Ms Jeandre. Because I was under the impression that the third day is today, 20/05/2016.</p> <p>Apart from that I am paying for a curtesy car that im not provided with…I have been stranded without a car since Sa****ay after the accident. On Monday,16/05/2016 I was informed by Ms Letshabo Hlabyago and Ms Solani Baloyi (miay consultants) to first put in a claim than i will be assisted with a curtesy car afterwards.</p> <p>I put in the claim on Tuesday only for it to be registered on Thursday afternoon, which simply tells me that I might receive the curtesy car next week or never because if I don’t follow up on the matter,no one calls me back for feedback not even the person handling my claim Ms Mandisa Xulu.</p> <p>I am clueless on what is currently going on with the claim process, the assessment of my vehicle or when i will receive the curtesy car. I don’t mind paying the fee attached to utilizing the curtesy car and I have made miway aware of that.</p> <p>I have left a message with various consultants including Ms. Sannete Jacobs yesterday asking to be called back but I’m still awaiting. I called again yesterday afternoon and this morning,20/05/2016 left messages but I still haven’t received any feedback from miway. I was given a direct line of Ms Zulu by Ms Precious Ramokopa, her colleague but still couldn’t get hold of her there.</p> <p>Im shocked just at how miway treats its clients! Furthermore I’m going to the insurance ombudsman regarding this.</p> <p>frustrated client</p>