BAD SERVICE AND UNFAIR TREATMENT

on the 10th of October 2019 was involved in a car accident, I lodged a 3rd party claim with miway as I was not at fault, their client decided not to stop at the robot as it was already closed for him, and I had a right of way as I was already on the intersection, however he claims that the robot was still green for him to pass which is all lie, he ran the red robot now my problem how is miway( Kubeshnee Naidoo) conducting and concluding a claim without any proper investigation, instead they are taking their clients words over the third party , witnesses and the accident reports, without conducting a proper investigation about the whole case, that's being biased! Concluding a claim without any proper investigation.

I was the only one contacting miway (Kubeshnee Naaido) with regards to the claim,all the info that was needed by them,after that had to be the one calling in everyday to do follow up sometimes you will be told you are not the only person they dealing with, so clearly one is at their mercy for their clients wrong doing yet they come back and tell me they rejecting my claim because their client says he is not guilty, so is that' a reason miway clients pays their car insurances so that they can drive recklessly knowing miway will only have them only covered without even considering how the next person is left, i am just concerned how is your legal team assessing serious matters like this and see them as joke, as life could have been lost here, but no their client is right...