Bad Service and too High Premium for Old cars

Last year I called and logged that my windscreen was cracked, needs to be replaced. The male operator was rude, unhelpful and said he logged my claim, Its been 4 months, I am still waiting for someone to call me to come replace the windscreen. On Monday I was debited R1 035.46 a month for 2 old cars. The premim was R800 last year, jumped over R200 this year, and I have not claimed in 6 years. Pineapple is offering to cover my 2 cars for R500.00 on the spot today with the same benefits as Miway. IMAGINE THAT!! Half the price I am paying for a 2005 Jeep and 2010 Chevy Spark. When I called Miway on monday the man **** and said they emailed me the increase but I have not received any emails from Miway. Daylight *******.