Bad Service and Support

Claim Number C686079. I have been given a policy without much explanation on how it work. which is MiwheelsLite policy. I wasn't aware that this policy is not the best one to have and the consultant who gave me the policy didn't even advise me about the policy. But trying to accept that I choose the wrong policy, and no one is advising me which policy is better. instead they just tell me to refer to the one I took.<br> I had an accident on the 2nd of December 2015. and till today am having no help. I have been told to send pictures for assessment, they gave me a quotation telling me that they cant assist me ,for I have to fix everything myself. I have been paying 700 for a year and a half and never claimed before<br> <br> I then ask them to at least do physical assessment to ensure that everything is just as they assume. but they told me that they will book an appointment for me to do physical assessment. I had no response till today from them.<br> <br> I even went to look for a panel bitter to do physical assessment for my car. they helped me and gave me the quotation which I then send to miway for assistant /authorisation . but I got no response from them. I tried sending emails and calling.