Bad service and poor customer relations.

Disappointed after 3& half years I called on 30/01 to enquire about changing my address as of 01/02. Spoke to Adziambee Dzidane and she told me the premium and I expressed right there I'm not happy with the premium she the offered to call me the next day early in the morning. Did she call? NEVER CALLED. I then decided to call in at just after 10am as I wasn't called back to my surprise the changes were done on my policy and a debit order was set to run I was clear to Adziambee I don't want it to run as it too much. The retention advisor checked and told me changes were made for the day I called and that puzzled me coz my moving date is only today 01/02. I told him I 'm not happy and they did a review on my policy. He then asked to speak to a manager and he'll call me back of which he did but now what is upsetting a debit order is set to run and I made it clear that the changes mustn't be accepted. You guys have lost a client as I have canceled my insurance and moved to another insurer.