Bad service and not listening to instructions

Good day, I am very unhappy with the service I received from MiWay, reason being is that called in and requested that my debit order should be deducted from my new account. The consultant assured me that it would go off from my new account instead in went off from a account that I no longer used.<br> <br> I asked her, whether I qualify for MiRewards, she went to find out from the supervisor and made me hold on for quit sometime. My phone disconnected, and she never returned my call to advise why my contract on one says that I do and the other page said I don't. <br> <br> This is not the first incident I had, my insurance keeps on being discontinued because of agents not listening proper. The previous time a consultant called me to tell me that my husband cancelled the insurance, I asked them how is that possible since I am the only one who has proxy in calling to make changes or amendments.<br> They couldn't explain to me.<br> <br> Please note if this continues I will have to change to outsurance as your services has not been good. Please advise me on what the pro rata amount is before Friday, and make sure it gets deducted from the correct account. I also would like to include roadside assistance.