BAD SERVICE AND NO SATISFACTION ON MY CLAIM

I am so annoyed with Miway right now, My car was in an accident in January and they sent me to Fleet VIP solutions for repairs which was a disaster then eventually sent me to RARC for rectification and there I was dealing with Wikus and on MIWAY side Divan Lourens was the guy who was attending to my case, On the 5th October I contacted Divan and RARC regarding the fender liner that was in the back order and the light that was not working and the bumper slide where I was told that the fender liner will be at the workshop the coming week, 2 weeks after I do a follow up viola Divan is no longer working for Miway and the guy at RARC is also not working there too! what a co-incidence now I contact Miway The lady who picked my call says there is no complain on my case, I have emailed people at MIWAY they are not responding, I guess they too are no longer working there, Do I need to have a complain before my case is attended to? Right now my insurance is being paid, but my car is in danger of getting damages from the water that is about to go inside the wiring because there is no protection from the damage that happened in an accident that happened in January. I am certain when a person leaves their duty post the cases gets transferred to another person, what and how is MIWAY dealing with the matters and issues? I want answers and if not then the matter will be sent to OMBUDSMAN immediately