Bad service and no response from MiWay.

Someone broke into our car while we were on holiday in CT. Miway was unable to arrange a replacement window and we had to drive all the way back to JHB with no window. Then they just left the claim. They didn't order the window even though they said they would. It has now been more than a week and we are unable to use the car, and it's raining which means it is getting wet inside. Also the lady who was appointed to deal with the contents that was ****** out of my car, is not responding and also this claim has been left unattended.