Bad Service and No Communication

We are very disappointed with the service you are giving us. My sister car has since been towed to Prestige Panelbeaters in Pholaborwa on the 1st of April 2018. because she bumped her Car on the when entering in the garage. Okay then Miway send the guy to fetch the car. Then 3 days later whilst waiting for update from any of the party nothing came through then we phoned MiWay only to be told that they are waiting for assessor. Okay fair enough, then 2 or 3 days down the line MiWay gave us update that no the car wont be fixed there anymore because it would loose it's warranty the it will be moved from there to VW in Polokwane for repairs. Okay fine and a day later they changed again to say the car will be fixed at Prestige and it will be ready in 10 days. Then we were cool with it, only today when we call to find out on the update since the 10 days promised we only have 5 days to go. We are only told the same story again that the car will be moved to VW Polokwane (Thompson) for repair. Like really MiWay that's how you treat or value you customer. It's been 16 days now with no concrete solution to what's happening with the car and yesterday for heaven sake you didn't forget to debit the premium. That's my sister name Murendeni Motele, she was first help by Olga and now when we call Olga is always busy and we are transferred to other consultants who always tell different stories