Bad service and massive increases - Again

One of the major issues of bad service from Miway is the way they handle increases, i have been saying the same for years now, but unfortunately Miway is not really interested in customer service improvement, and one have to complain on social media before any action (if you are lucky). Even thou they might offer fairly good premiums the surprise usually comes when they do your annual increase, again 28,6% increase. Yes after 10+ years of being a client. My previous experience was so horrifying that i had to email the CEO before i got action, even complaining on Hellopeter did not help, lets see if i will have to follow the same route today. It is actually mindboggling how an organisation just cannot get basic administrative functions right, even after years of complaints.