BAD SERVICE AND MAKING MONEY MONEY MONEY

<p>I Phoned MiWay today 28/02/2017 to cancel my policy, I spoke to Henry at MiWay that convinced me to stay with MiWay and acceped, he also promise to phone me back regarding my claim for my cell phone that I submitted on Saturday 18/02/2017, i am still awaiting his call..... then MiWay also wants you to give them a compliment on hello peter for rendering services which feels forced, they take you step by step trough the "hello peter" compliment process in order to gain more "good service" compliments. So if you want compliments you must be able to deal with your compliants. My husband and I decided to go on one insurance with another company since our insurance are split now. When i phoned this morning 02/03/2017 to cancel there was no one to take my call. I then phoned back where i was holding on for very long, then Tebogo which is a senior - senior advisor answered, I advised her that i need to cancel my policy whereby she asked a lot of questions as to why I want to cancel which I fully understand, however I told her it is something between me and my husband end of story in other words it is personal. She did not stop asking and after I told her she is not going to convince me she just went on and on.... Why on earth can't you just cancel after I have given a reason!!!!!! And now all of a sudden after i found out if I pay in arrears or in advance and was assured i pay in advance which means my premium is paid up to date i need to pay an amount of R667.83 for canceling on a notice period. I will not pay that money!!!! You are very quick to take our money but you cant deal with a simpel cell phone claim, PATHETIC to say the least. You are also very quick to increase a monthly installment when a claim was submitted but cant meet someone halfway when canceling! I will in my life never ever ever advise anyone to take up your insuracne, you are the most irretating company I ave ever seen. When you want to cancel a policy you are behaving like a three year old child in a toy store that can't get a toy!!!!!!! SHAME ON YOU FOR WANTING TO TAKE MY MONEY BUT NOT EVEN DEALING WITH A CLAIM! SIS!!!! And i withdraw my previous forced compliment!!!! I am just curious of why your slogan says "MiWay where we do things YOUR WAY" if that is not the case at all!!!!!</p>