Bad service and made me pay for services I shouldn't have paid for

<p>I reported a breakdown and it took the tow truck more than 2 hours to get to my location after they said they will be there within 75 minutes. I was told that their system has issues with my car and that it reports my car as already been towed. After a while it was resolved and then made to pay for the towing which was supposed to have been included in the policy. </p> <p> </p> <p>I am very unhappy at the way MiWay treats their clients.</p>