Bad service and lack of urgency

I got into an accident on the 25 Nov 2022 and my car has been with the repairs since the 25 Nov 2022 to date. The panel beaters have asked for Miway assessor to re-assess the car because of additional damage found on the car but the assessor also seems to be dragging his feet. Overall Miway seems to slow with the claims process once your car is handed to the panel beaters to them, their work is done. On top of that, I was the 3rd party in the accident and when you follow through with the legal department, they will give you the run around.