Bad service and lack of communaication

I have had 2 claims with miway thus far and has been the most unpleasant experience ever. First claim they took 3 to 4 days to phone me back and when they organised a rental car i was charged a deposit which would have been paid back but untill this day nothings been paid 25/08/2025. My second claim, they were supposed to deliver the car to the panelbeater at 8 in the morn, then said will bring at 13h00. Im still waiting and its 13h12. I have emails confirming that Leocardo Martin was sent requests for a rental arangement the previous day but didnt deem it important enough. I have been sitting at home where i was supposed to go and see 2 clients and had to cancel. This is the worst insurance company ive been with.