Bad service and lack of accountability

I submitted my claim over a month ago. It is now a month later and the consultant never bothered to communicate with me to let me know whats happening. I always had to call them to find out whats the progress. They sent me a disclaimer form to sign, of which I did and returned it the same day. This was two weeks ago, and I still haven't gotten paid out. For a company that claims to give you peace of mind, they sure didn't give me that experience.