Bad service and inconsiderate

my car has been insured with miway under my fiance's name and from the 04/04/2016 i called the call center to advise them that i would like my own cover under my name and it must start with immediate effect the consultant advised me it has been done and they will debit my account within 72hours however my account was not debited i then called back again on the 7th and spoke to someone else and the guy advised he will start the cover from the that day as the previous consultant had not done anything to my surprise my account still not debited,i called again on the 11 and still there was no still no cover for my car, I'm very disappointed at miway and the service and im wondering had i been in an accident what was gonna happen,they don't car about their client and i will be looking else where for insurance