bad service and high level of incompetency

my claim number is C***, I completed all the claim forms 2 weeks ago, what make me more angry is the incompetency I get from miway consultants, I only get feedback when I call, no one is making follow up. last week I called was told money will be transferred in to my account in 48 hours, called again to make a follow up m told it has not been process then I have to wait for another 48 hours . I now come to regret taking this policy because of the bad service am receiving.