Bad Service, and failure to give information

I called the service center to change the address since I have moved from Witbank to Bergville (a rural town in KZN). After giving my new information the premium went up and I asked the guy that you haven't even asked me where the car is parked. He then asked me and indeed the premium had gone up and I asked what the new amount is based on. He said it's base on the risk profile of the new area.<br> I then asked him to give me the risks of this area because according to me this area has less risk than the previous one, he asked me to hold, 5-10 minutes later he gave me a new premium which is less by R100 and he said its a discount, and I told him its not about the discount I would like to understand what the risk is, because that also helps me to know the area I stay in. He then put me on hold for 30 minutes and his attitude was that I don't want my premium to go up. As it stands I don't even know what my new premium is, or if my profile has been amended, since I stayed on hold until I hung up, because the automated system menu asked me twice already if I would like to stay on hold. The service I received is very poor and the agent is not forth coming with vital information.