Bad service and dishonest from this insurer in all aspects

We personally would never recommend Miway Insurance as we have experienced the following and wish to warn others when signing up with Miway. Be very careful read and obtain all information as nothing telephonically is as it should be.

1. In 2020 added another vehicle to the policy were going to change to another insurer. The gentleman gave us great discount as we wanted to change to another insurance. Never at any point were we told that Miway does not pay out 3 years bonus if you have not claimed on your insurance. The car that I drive has no excess payable and yet if I bump into the wall I must pay R3000. This was never told to us. Even after asking many times no Excess. 2. The premium is very high considering I dont drive more than 60 km or less as well as my husband km are also low in a month. 3. We had a dispute in Feb 23 as my husband had an accident not his fault so we claimed against the other party third party. It so happened the other party is also with Miway. We had to get 3 quotes as if doing the repair privately. Miway paid out after a long battle with Clientele Legal involved. The payment given to repair was far less as it was only repaired no new parts this they also never specified when we put in all the documents. Clientele have a recording where Miway was asked this claim will not effect my husband no claim bonus and they confirmed it will not. Yet Miway not paying 3 year no claim bonus since 2017. Why were never told this think totally unacceptable from Miway. 3. Received yesterday the latest updated policy document from Miway. My husband excess has gone from R5000 to a whopping R6100 all of a sudden. That is an increase of R1100. That is a huge amount Never once were informed by Miway. Sorry this unacceptable 4. On the updated policy document it mentions the accident in Feb 23. We have a letter from Miway where it confirms it was a third party claim. As well as recorded conversation with Clientele Legal.So what they say and what they do are 2 complete different. Totally dishonest and underhanded in the way Miway does its business

Sorry Miway nothing you can say will change the above. Be careful people be very careful.