Bad service and consultation not provide me with updates

I had a car accident and the claim was lodged 03 November 2020. Received bad service from the consultation handling the claim. Now she does not respond to my email.

I contacted the contact centre to follow up on claim, the gentleman stated that my car needs to be moved to salvage and the payment will be done today to my account.

Today I contacted the contact centre to follow up since Gloria is not updating me of the claim. The second consultation stated that they are waiting on feedback from my previous insurance.

Miway I need my payout. I will be canceling with you due to tge service I have received.

Please stop robbing people when they are claiming and stop being Dishonest about when payment will be made. I have waited for too long.

I have no one to assist me since your consultant has also went quiet and not responding to any of my follow ups