Bad Service and Claim Experience

Slow claim experience. Bad Claim Advisor attitude and response. No or poor feedback on queries and no return of messages left. No compassion for their customers and the work they do. No sympathy for client's personal situation for the loss of vehicle use. Sending vehicle to wrong panelbeater causing further delays and inconvenience! Then sending the repair authorisation to the wrong panelbeater - again causing further delays without a notification or an apology! Claims Assessor handling claim never available, never answering have her phone and never returning messages! Had to ask MiWay staff in other departments for assistance. During all of this, my windscreen and wiper mechanism was damaged and still, let waiting for a response from 21 Nov from the manager to resolve. Claims Assessor (Gloria Assessor) Very bad Service! :-( and her Manager (Mandisa Xhunu). Thank you very much to Jo-Lindi for taking the time to assist me in getting my claim resolved. She helped me to understand what was happening to my claim. I would like to be compensated for the inconvenience, frustration and time wasted in getting my claim resolved and I'm still waiting for a call from Miway to get my windscreen fixed. It seems to me it's all about "TheirWay" instead of "MiWay"?!!!