RC
Rachel C

1 reviews | Active since Jul 2020

17 Sept 2021, 12:22

Bad service after repair

I was involved in an accident in March 2020. Miway approved my claim and took the car for repairs which amounted to 120 000..for a suzuki swift. Then months later after I cancelled the insurance due to the raise in premium I discovered the repair (renew it) put the wrong oil in the gearbox. Miway now is not authorising the replacement of the gear box and I have been stuck with no car for 3 months.

I do not recommend either service as I feel like I am paying for an accident when I should not be at a loss cuz I was insured.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Sept 2021, 14:18
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to discuss your concerns and provide you with proper feedback.  Best regards,
The MiWay Team