Bad service after good service

One compliment and suddenly shocking service?<br> Called MiWay to add a vehicle to my policy and then received a premium.<br> Queried this and requested a more affordable rate. The call-center operator put me on hold.....for almost 20 minutes. The call was then redirected to the main menu option where I then spoke to a different operator, needing to repeat various details. A total of 50 minutes to add a new car to my policy and request a premium. Never heard from the original operator again. Been with MiWay for quite some time now, pity they just have to drop a rotten apple once in a while.