Bad service

The onboarding is good, the service is great for onboard, but following up and providing feedback is bad, they lack commitment.

I took out a car insurance for business with Miway. I have 2 tracking devices on my car already and they told me they don’t recognize the tacking companies (NetStar and Bidtrack) they only accept car track devices simply because car track offers a guarantee of R100 000 payout if the fail to track your car. I had a bad experience with car track and dont like using them. The lady said she will ask Car Track to contact me with regards to installing the device, it wont be a problem as they working with car track and I dont have to do anything from my end. That was on the 2nd of July, close to a month now. I have been following up with miway to a point the lady stopped replying back to me. All i get is emails from miway saying my car is not covered until i get the device installed. That car is for business and im not waiting on miway to do their job. I did my part by following up with them and they failed me. I dont like this insurance at all. I have all the audit trail and calls confirming ive been following up and Miway chose to ignore me. Should something happen to the car and reject my claim because of that device we will meet up in court.