Bad service

I am really disgusted with the service I received from Miway. On the 9th I had a flat Tyre and unfortunately did not have a spare wheel nor could I drive to a garage as I had a puncture. The road side assistance came and loaded the motor onto the truck I advised the tow truck guy the window is still open and he just abruptly removed the key which in turn jammed the ignition. When arriving at home I could see the light was on in the car and tape as if the ignition. was still on and asked him if he left the key in the car, which he also thought he did he checked and there was no key but at this point the ignition was jammed thus it was on without the key, he then got they key in front of the truck where he left it, he tried to reverse the car off however he could not get the key in due to jamming the ignition he struggled and then said I don't know how this car works. I then tried and then the key was stuck in the ignition as he already jammed it and it would not turn. I specifically ask him "Prince what did you do to the ignition" his reply being let me try again however my husband then just advised him to leave it as we don't want to hurt the car more. We called the insurance and advised them of this by this time the battery ran flat they then sent out another towing company to jump the battery and the guy of the different even advised this is not a battery problem the ignition is jammed because even the steering wheel is moving and not locked. We advised my way of this and they the ln arranged a conference call with the first towing company that caused it. In the recording the guy even admits that he abruptly took the key out. Mi way then said they will send it to the procurement department and then get back on the 10th, keeping in mind the key was stuck in the cars ignition all night. On the 10th we did not hear a word from the insurance up until we had to call where they advised my husband they still busy, no sorry that they did not call or get back to us, keeping in mind the key is still stuck and the ignition still showing on. Today they called to say they still busy and wanted again to know what happened when we already explained and had to use the call on the 9th zin order to decide who to keep accountable. No courtesy car offered no concern at all, what is the reason for having insurance We've been with Miway for 8 years almost never missed a premuim and this is the service we get. I'm sorry I changing insurance companies I will rather pay more and get great service. In saying this the company that they used for the towing they sent a message with the person they would send out and sent someone completely different how is that safe for woman alone. I want the extra traveling far le and having to take a Uber refunded I'm also taking this to the papers and ombudsman as the service is absolutely dismal!!