LM
Lynn-Rae Marais

1 reviews | Active since Jan 2016

26 Nov 2019, 15:52

BAD SERVICE

BAD Service!!!!!!ON THE 8TH OF NOVEMBER MY HUSBAND WAS INVOLVED IN AN ACCIDENT. TO DATE I AM WAITING FOR GALO TO GET BACK TO ME ABOUT THE SETLEMENT FOR THE VEHICLE AS IT WAS WRITTEN OFF. WE HAD A CREDIT SHORT FALL COVER NOW WHEN IT IS TIME TO PAY MIWAY ARE SAYING THAT WE WILL STILL NEED TO PAY IN A FURTHER R17000. WE FOUGHT THIS BUT NOW WE CALL EVERYDAY FOR ANSWERS AND NO ONE EVERY GETS BACK TO US OR REPLIES EMAILS. I HAVE SENT NUMEROUS EMAILS TO GALO AND SHE JUST DOESNT SEEM TO REPLY... SERVICE STINKS!!!!!A PERSON PAYS INSURANCE FOR LIFE BUT WHEN ITS TIME TO CLAIM THEY DELAY AND FIND EVERY EXCUSE NOT TO PAY. THEY EVEN REQUESTED A SIGNED CONTRACT FROM US. WHICH I HAVE NEVER HEARD OF AND I WORK WITH INSURANCE DAILY. I WOULD NOT ADVISE ANYONE TO TAKE UP ANY SERVICE OR PRODUCT FROM WITH MIWAY.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply26 Nov 2019, 17:00
Official
Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way! We have passed your note on to the right team and an agent will be in touch soonest to assist.

Best regards,
The MiWay Team