BAD SERVICE

I am very disappointed on the service one has received from Miway. I had an accident on the 16th June 2021where I filed a claim online on the 17th June 2021. I was notified via email that I'll be called by Kgomotso, till date she has not called. I personally made a call on the 25th June 2021 to check on the status of the claim only to find out that it was approved?nobody bothered to call. When I called I was advised by Judith M about the approval and I informed her that I am unable to pay the excess which she explained other ways to get the car fixed but she did not explain properly. On the 8th July 2021 I did a follow up only to be advised that I am supposed to send a quotation from a panel beater of my choice. I have been waiting to be called but nobody cares. I am thinking of even cancelling the insurance because I have not received any joy yet every month a payment goes off.