Bad service

I have been with Miway insurance for years now. i was involved is a car accident early December 2024. I called to report the accident immediately. I had accident report, send pictures and all needed documentations. The damage of the car was front bumper and a broken right light. My claim was approved. I took the car to the assigned panel beaters who informed me that the insurance refused to replace the light but insist the light be repaired. How does one repair a broken light. Do they glue the light? Light becomes hot when on, that glue will melt. I never missed premiums but feel aggrieved by the service. I paid access with the panel beaters and need the job complete by replacing the damage light.