Bad service

I join miway insurance in June guy was helping me told me that insurance is 760 plus car track all is 1100 i said is fine because I was paying separate car track and insurance to the one I have to my surprise I got email from miway said I didn't send them my car track proof if car is ****** they won't pay I call them I found Tsepo said will come back I call they told me o will get the tape I ask to listen what they said to me when I join and lucky I didn't cancel my cartracker