Bad service

I'm so disappointed with Miway with the claim I have submitted on the 13th December, I took the car for assessment on the 3rd of January, claim was taken to non driveable department as it was uneconomical to repair. Non driveable never cared to phone me not even once, I'm the only one calling them daily telling me it's gonna be finalised but up until today they are still singing the same song. I'm tired I want to fix my car but they ain't helping at all, it's the first time I'm receiving a service which is this bad, I'm just exhausted I dont want to lie. If I ever referred someone to Miway again count yourselves lucky, claim number ***