Bad service

Reported my geyser and paid access on the 28 April 2020 plumbers replaced geyser and escalated call as the power was tripping till to date my geyser is not functional. I made a follow up on the 30 April 2020 no answer. Follow up email was sent Friday 01 May 2020 again no reply.

I spoke to couple of consultants this morning l was told that they have escaletd the matter up to now l have no idea what's happening. I'm disappointed by the service. Even the call centre its difficult to get through its very stressfull.