Bad service

It’s two weeks now and I’ve been trying to sort out my insurance and refund but nothing has been done . I am very disappointed with Miway service as I have been calling them with my own airtime but nothing has been done as they are the one at fault regarding the insurance they gave me but I must be the one who calls them and they promise me a refund on the 12th but instead they debited my account and I don’t know for what as I cancelled my insurance with them shame. I am very very disappointed with the staff member Portia that said I must rate her here but she literally did nothing on that policy but we spoke so well but she didn’t not deliver. I’ve wasted 2 weeks of my time calling Miway and still no help just empty promises and I ended cancelling. Miway can you please send me back my money because I am done with you , all I want IS MY MONEY BACK TODAY PLEASE