BAD SERVICE!!!

I had an accident in KZN on the 1st December. I went to the Police station for the accident report on the 2nd December. I logged a claim on the 3rd December. Til this day, the 20th December I have had to keep calling their call center to find out the progress. The Insurance Advisor dealing with it doesn't seem to be interested. I have written numerous emails and called numerous times but they keep telling me that he will call me back. I am at my wits end! Today I called AGAIN and was told that the guy dealing with my claim is not at work but they will get his Team Leader to call me. So I will have to wait