Bad service

I was in a car accident on 25 July 2019. I had to pay the excess for repairs on my vehicle. Samkele Gubi, from the Legal Claim Department, was assigned to my case.

She called me on two or three occasions. My phone would ring for 2 seconds, by the time I answered, she had already hung up the phone which meant that I had to return the call. This happened every single time.

When I asked her where they are in the process or if she could give me any information on the matter, she always said that she cannot provide any information.

I called her again about a week ago. She asked me for details regarding the other vehicle which I provided. I said I can even send photos. The email address that she provided in her sms was incorrect. I responded to her message asking for the correct email address but she never responded.

I called her again today to follow up on the matter. Her response was that she needed to ask me questions about the other vehicle - I had to remind her that she's already done that and I'm still waiting on feedback from her.

She called me back saying that she hasn't been able to get in contact with the third party, AFTER TWO MONTHS I DOUBT THAT'S POSSIBLE! She said that the third party has insurance - this was mentioned in my original statement two months ago which proves that nothing has been done as this is surely step one.

Nothing has been done in 2months to resolve my matter. She has not worked on my case at all!

Sam called to apologise which was very kind and I do appreciate it. However, I don't pay insurance each month for an apology and terrible service.

It is the worst service I have ever received and will definitely cancel my contract with Miway.