Bad Service

Policy number: ***3 I am a very unhappy and frustrated and client.I had given an instruction for the debit order to go through my wife's account, for both vehicles under my wife's account held at Nedbank, however, I noted that my account was debited with an amount of R647.18 dated 20 February 2020. Why? when I clearly gave an instruction that has not been followed, furthermore my wife's account was also debited with an amount of R1107.51. We then disputed this amount and the agent was unable to clarify the transactions. Thereafter this morning another debit requested on my account dated 24 February 2020 R1044.93 which was after the dispute. I was promised a discount for bringing my wife's car on board from Budget insurance, where is the discount?

This impacted negative our bank account scores from our banks (Standard bank and Nedbank) due to returned debit order.

Kindly urgently investigate the matter and I await an urgent response before end of business day.

See below as per your agreement dated 6 February 2020.

Sured Items Premium MiPersonal Accident R25 000 R6.60

MiWheels HYUNDAI-TUCSON 2.0 PREMIUM-2016-FM99YDGP R1 100.91 MiWheels KIA-PICANTO 1.0 START A/T-2018-HT96CVGP R1 044.93 Discount For having the above noted multiple insured items on cover -R268.31 Total Monthly Premium (incl 15% VAT) R1 884.14 The total premium above includes the following SASRIA cover: