Bad service

I’m so disappointed @Myway today I called to negotiate with them not to increase my premium since my salary is affected with this covid19 guess what when I call they kept me holding for long to speak to the manager then after holding for long they advised that I should call back as the is know available manager I then called back @11am they kept me holding for long and I was advised that they can’t do anything to help I they say ok please cancel my premium as I won’t afford the high increase they did because I’m not even using the car it’s just packed in my yard ☹️☹️☹️How do you increase premium knowing we’re facing a pandemic some of us we this covid19 affected our salary I even regret why I insured my car with Myway bad service ever