Bad service

I got an accident on the 21st of May 2021,logged in a claim but my claim was only attended a week after. Which was on the 1st of June. Now today am back and forth with Mi way consultant's who are very dishonest telling me they can not extend my courtesy car while they had made a delay on my claim, my car is not done and they dnt want to attend to my quiry. Worst insurance i have used by far. I would never recommend it to any of my family or close friends.