BAD SERVICE

MiWay Insurance does not even deserve any star. Service very bad. I put in a claim for my vehicle via app. I did not get a call back until I had to call them and even then I was told my claim has not been allocated to anyone. Only the following day in the afternoon that I received a call from the person whom I was told will handle my claim. My car went to panel beater on the 10th of March and the panel beater told me the car would be ready by Friday, so I did not ask the insurance for car hire which I have been paying for since I took the insurance in 2014. On Friday the panel beater called and informed me that the car is not ready. I then called Miway to arrange for the car hire since I am paying for it every month. The consultant told me that I should have requested the car before Wednesday as they do not process such requests on Friday. When I asked why I was not told about this when I took the insurance she then told me that the only way I can have a car is for her to send an email to the manager who will then try something with Avis. This is the company that is debiting my account every month and I have never skipped even one payment. What made me angry again is when I took the insurance in 2014 I was not told that should I need to use a hired car I will have to pay for etolls. Why are they not paying for etolls themselves as I am paying every month.

BAD SERVICE AND I WILL NOT ADVISE ANYONE TO GET INSURANCE FROM MIWAY. I AM ALSO CURRENTLY LOOKING FOR ANOTHER INSURANCE COMPANY