Bad service

I am very disappointed with the service level at miway two weeks ago I contacted miway regarding a warranty claim I was kept on hold for 25minutes and finally left a message however they did not come back to me as I called them back again and was taken from pillar to post till I spoke to the guy at warranty and he gave me details of documents to submit to his email Victorn@miway . Co. Za and he said they will respond to me after 3 working days to date no feed back has been received from miway I am extremely disappointed regarding this bad service I received considering looking for a new insurer