Bad Service

made i claim with miway in february and it was approved on the 18 of February and the allocate the penealbeater that will fix my car. i also request the car hire . Shenta told me i must call her a day before a drop the car to the peanelbeater which i did . to find out now they want me to pay R1200 to car rental which i was not told when i took the the cover or when the approved a claim. i so frustrated with miway because they never give that information in advance . when can i get R1200 now as the car is booked for tomorrow morning . when can i get transport to use while my car is being fixed such a short notice , i spoke to Cathleen Samarov , she said she can not help me .Im not happy with the service .