Bad Service

I am very disappointed with the service received recently from MiWay Insurance. I called MiWay insurance earlier today and i was to talking to Molegadi whom i explained that MiWay debited my account more that what we agreed on and requested the recordings to confirm this.

I got disconnected while Molegadi asked me to hold the line so that she can checked and she never phoned me back. I phoned my way again after we got disconnected and i spoke to Molegadi's colleague who advised me that he is just next to Molegadi and she is on a call but will ask her to give me a call back but till now i have not receive this call.

Telephone call i made to MiWay Insurance after disconnection was at 11:22 and if Molegadi's colleague gave her my message to call back, what is she waiting for? Can you please relook into this and refund my money?