bAD SERVICE

I have been a Miway client for 5 years, i have never skipped a month without pay my premium, On Wednesday 17/03/21 i was in a car accident FOR THE FIRST TIME SINCE I BOUGHT MY VEHICLE IN 2015 i phoned miway and reported it and went to the police station for all the paperwork. not once that Miway call me to explain the step that i need to take after or what to expect or what needs to be done on the same day i called again an my airtime was runnig low so i asked her to call me back, she took my details till today no call. Thursday i had to call Miway again. the guy who answer told me was very cold not helpful, he told me that i must wait they will invesgate and tell me the way forward.. Iwaited not one called me from Miway. Around 3 i received an sms telling to take my call to the nearest panel beater . the panel beater even call me wanting to make arrangements, But the stupid insurance that i pay every month never call me and explain the steps that needs to be done..