Bad service

MiWay insurance have bad service they don't answer their phones they will keep you on hold for 10 minutes. As they promise to get back to you, you will wait for a week without no reply. If you are involved in a car accident they will take their time to help you unit you follow with them. Their consultant does not explain clearly on the steps to follow. I was involved in a car accident on the 28 Dec 2020,till today the company that hit my car haven't had of the accident MiWay did not report it. I had to follow up with the people who hit my car my self. Am very disappointed with MiWay car insurance, I canceled my insurance with them using an app as they send me an email saying my premium will increase by a r400, they didn't fix my car I had to fix it my self as None of them answer their phone. What's the point of insurance as you can fix your own car your self.They promised to get back to me since I called them last week to help me cancel my insurance they haven't called me. I don't even know how I will cancel my insurance with them. They care about deduction of money they don't care about their clients.Till today no one rep**** to the email have have send them that am not happy with their service and increasing my premium without fixing my car.