bad service

Good day Miway<br> <br> i would like to bring this to your attention, i don't know if you guys normally do this, i was busy submitting a claim the consultant listened to my story and all of a sudden the call got cut off.<br> <br> then i called again a guy answered and said his going to check where the consultant he put me on hold for a good 10 minutes until i hung up. i then CALLED again. Tsholo answered and i asked her the same question i asked the guy who put me on hold for 10 min, then Tsholo notified me that Mellissa went on lunch at 2pm and when i look at the time it was exactly 2:13pm so to my understating Mellissa hung up to go on lunch and guy put me on hold for fun.<br> <br> like really i don't think its a nice way to deal with client if you know your lunch is 2 min away then why answer the phone especially if you in claims, claims department is the most crucial sensitive department for the entire insurance company, clients even cancel policies because of how the policy was handled at claims stage.<br> <br> Really felt disrespected by this treatment.<br>